Rosemullion Homes do take great care to ensure that their new houses are built as well as possible and frequently specify more costly construction methods and materials than used by many larger building companies. Amongst other efforts we make to maintain and raise our standards:

• Membership of NHBC and our site managers entry in the annual ‘Pride in-the Job’ campaign.
• Membership of Buildings Safety Group whose inspectors check our sites regularly for high standards of Health and Safety.
• Every new home is inspected during construction by Local Authority Building Control to ensure that a completion certificate is available under Building Regulations prior to legal handover.
• All Rosemullion Homes directors inspect every home under construction by the company at minimum monthly intervals; in the case of our construction director the inspection is weekly.
• Prior to legal handover the house is inspected for clearance by both NHBC and Local Authority Building Control. Detailed ‘snagging’ inspections are carried out by our site manager, construction director and Client Care Manager.
• The new owner is invited to make their own inspection with the Site Manager and Client Care Manager prior to legal completion. This is to ensure that any defects not spotted previously are noted and remedied before completion.
• At legal handover our Site Manager and Client Care Manager will meet you to go through the house, show you the basic operation of various services and where stop valves and main electrical switches are located. You will also be given a pack of information about the property’s services, together with manufacturers instructions, warranties, etc. for equipment in the house. Meter readings will be taken and recorded and our ‘property handover’ form will be filled in and a copy handed to you for your records.

Despite these efforts there may possibly be some minor defects that may not be noticed until after you take occupation. You should list any items requiring attention and mention these to our Client Care Manager who will visit the property approximately two weeks after legal completion.

Following our two week inspection any further defects to be remedied (except emergency repairs) should be listed for action at 12 month inspection. By this time any latent defects in the property will almost certainly have become apparent. After 12 months, new owners will be asked to confirm that all outstanding defects have been dealt with by signing a form acknowledging this.

We value our home owners’ feedback and continually strive to improve the standard of the houses we build and the level of service we provide. At six months we will invite you to complete an After Sales questionnaire concerning all aspects of your property in more general terms and the service that we have provided, with the intention, where necessary, of implementing changes and improving all aspects of our service for future developments.

Once a list of remedial works has been agreed between you and our Client Care Manager, you can expect our building team to carry out all outstanding work within a four week period. If for any reason this cannot be achieved, we will discuss and agree with you an appropriate alternative timescale.